First impressions are the most important we can make because they are the first (duh) and they stay with the people we meet quite a bit. Therefore, the correct use of language is key. In this article, I will explain some basic things that are essential for the purpose of welcoming guests.
Respect for the people who visit your course is shown in the way you speak about them, the way you refer to the. As golf is part of the hospitality sector, we prefer to speak about guests instead of clients. The difference? A guest will stay at our facility and will receive a service in the form of hospitality, similar to a restaurant or a hotel. Clients buy products or services.
Referring to the people who visit your resort as guests changes the mindset and the approach.
The Correct Greeting
As mentioned before, greeting our guest is a key part of making a good first impression. This also means that you need to use the correct greeting. And here it is important to remember that the parts of the day may be different in English than they are in your language. So, good morning is valid after a certain hour, especially not as late as in Spain.
- From 0:00 midnight to 12:00 midday (noon) we say “morning”;
- From noon to 18:00 we say “afternoon”. Here it is interesting to mention that “afternoon” actually means “after noon“;
- The last one from 18:00 to 24:00 midnight, we say “evening”.
These different parts of the day also turn into their respective greetings combined with “good”. Meaning that before 12:00 we say “good morning” to people and after this, until 18:00 you say “good afternoon”. The last one would be “good evening”. Be aware to never say “good night” as we say this when we go to bed.
If you wish to learn more, you can do so in our eBook, English for Caddie Masters which is available on Amazon.
I hope this helps you a bit and I wish you good luck. Until the next article:
DON’T FORGET TO PRACTICE
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